Recently, I attended a presentation by Sandra Yancey, founder of e-women network. When she referred to three “X” words, something clicked for me. These aren’t X-Rated words but X-Relationship-building words or X-Make me-a-good-listener words, or X-Now-I-get-what you-mean words.
When you really want to understand someone, or make them understand that you seek to understand them, try these three words:
Example—“Can you give me an example of that?”
Explain—“Could you explain your point in a little more detail?”
Expand—“Could you expand on that?”
Three “X” words. Very simple. Very powerful.